Help centre
Practical setup guides for getting a clinic live, taking bookings, operating day to day, and explaining trust and privacy clearly.
Getting started
Setup
Set up your clinic, login, team, services, and website in the right order.
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Bookings, consultations, and CRM
Operations
How booking requests, pre-consultation forms, patient records, and CRM follow-up now work together.
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Payments and deposits
Revenue
Stripe, deposits, and how to decide which services should charge upfront.
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Domains and email sending
Setup
Hosted clinic domains, custom domains, and how Arctic Parade handles transactional email safely.
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Team and availability
Operations
Add staff, practitioners, opening hours, blocked days, and service ordering.
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Clinic SSO setup
Security
How to configure clinic sign-in with generic OIDC, including practical starting points for Microsoft Entra ID and Google Workspace.
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Marketing and content workflow
Growth
How to move from consented patient cases into planner items, scheduled posts, guarded copy, and simple reporting.
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Clinic launch readiness
Launch
The practical checklist we use before inviting real clinics or trial users into a live environment.
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Security, privacy, and compliance positioning
Trust
How to talk about security and privacy responsibly without overclaiming formal certification that has not been completed.
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Roles, access, and audit trail
Trust
Explain who can access what, how responsibilities differ, and why audit history matters for clinic operations.
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Recommended reading before launch
Start with Getting started and Clinic launch readiness if you are onboarding a new clinic.
Use Bookings, consultations, and CRM if you want the patient journey to feel joined up.
Use Security, privacy, and compliance positioning when you need accurate trust wording for prospects or clinics.